Reconcile my purchase
Paid but didn't get what you ordered? We'll check Stripe against your account and fix any gap.
Support
Need help with something?
Pick the closest card. Where we can auto-resolve, the action is one click. Otherwise it routes through a quick message form with your account context attached, and we reply within one business day.
Find my purchases
Lost a download link or report? See every report, scored CSV, and data download with fresh signed URLs.
Refresh my credits
Balance looks wrong? See exactly how it adds up from your ledger, then flag anything that's off.
Refund unused credits
Bought too many? We can refund unused credits within 7 days of purchase.
Rotate my API key
Lost or compromised key? Generate a new one immediately from your account page. The old key stops working as soon as the new one is issued.
Report a data issue
Something looks wrong in a report? Tell us what you saw and we'll investigate. We auto-attach the run details so you don't have to.
Send a message
Something else? Tell us what's going on. Your message arrives with your account context attached so we don't need to ask for it.
Still stuck?
Email admin@verosynthea.com directly. Include your account email and what you were trying to do, and we'll get back to you within one business day.